Payment Policy

The nitty-gritty

Deposits

Once we have accepted your application and emailed the experience invoice you need to pay a 50% non-refundable deposit within five days in order to secure your spot. If you do not, your spot will be opened up again and may be taken by someone else.

Full Payments

All payments must be settled 30 days before the experience.

Refund Policy

The 50% deposit is non-refundable. Should you cancel with less notice than 30 days (once you have paid the full amount) we can not refund you.

Cancellations due to extenuating circumstances or COVID-19

We understand that we are living in very uncertain times. If you cancel due to extenuating circumstances or having tested positive for COVID-19, or if a person you have been in contact with has tested positive for COVID-19, your payment (either the 50% deposit or full amount, dependant on where you were in the process) will be used as a voucher. This voucher will be valid for two years and can be used towards a future experience of your choice.

General Cancellations

General cancellations have a non-refundable policy in place.

Experience postponement due to updated COVID regulations

If we are unable to host an experience due to last-minute COVID-19 regulation, the experience will be postponed to a later date and your funds will be re-allocated. If you can not make the new date, you will receive a voucher that will be valid for two years, and can be used towards a future experience of your choice.